Enterprise operations and process engineering by Impira

We deploy business process engineers.
Not AI tourists.

We measure what's actually happening in your SAP landscape, then engineer the processes and AI agents that fix it. We stay until it runs in production.

See our methodology Talk to an engineer
Our Diagnostic Framework

Three metrics classify every process into one of eight diagnostic patterns. Each pattern gets a matched intervention. No guesswork.

DWR Digital Work Ratio
CTS Cost to Serve
CTE Cycle Time Efficiency
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Technology & Delivery Partners

What We Deploy

SAP Signavio

Celonis

SAP LeanIX

SAP WalkMe

SAP BTP

Agentic AI

Clean Core

SAP Signavio Process Intelligence

We deploy SAP Signavio to reveal what's actually happening in your SAP landscape, not what your documentation says. Process mining, conformance checking, and KPI tracking from day one.

  • S/4, ECC, SuccessFactors, Ariba connectors
  • Baseline KPIs defined before transformation begins
  • Real-time dashboards to track measurable outcomes

Celonis Process Mining & Intelligence

We deploy Celonis to deliver enterprise-wide process intelligence across SAP and non-SAP systems. Object-centric process mining, the Action Engine for automated improvements, and AI-powered insights that turn process data into measurable outcomes.

  • Process mining across SAP, ServiceNow, Salesforce, and other enterprise systems
  • Object-centric process mining for true end-to-end visibility
  • Action Engine to drive automated process improvements at scale
  • AI-powered insights and recommendations for continuous optimisation

SAP LeanIX Enterprise Architecture

Transformation governance requires visibility into your entire application landscape. We deploy SAP LeanIX to map dependencies, inform rationalisation decisions, and align IT with business outcomes.

  • Application portfolio management and rationalisation
  • Technology lifecycle and risk visibility
  • Transformation roadmap alignment

SAP WalkMe Adoption

Your S/4 investment only pays off when users actually use it. We deploy WalkMe to drive adoption through in-app guidance, onboarding flows, and real-time support.

  • Smart walk-thrus for complex transactions
  • Adoption dashboards and analytics
  • Training reinforcement that scales

SAP BTP Automation

We build production-grade automations on SAP Build Process Automation and integrate with Joule for AI-assisted workflows. Deterministic orchestration, Clean Core compliant, with measurable ROI targets from day one.

  • SAP Build Process Automation workflows and bots
  • Joule integration for AI-assisted decision logic
  • Workflow exception handling and approval chains
  • Closed-loop monitoring tied to business KPIs

Agentic AI on SAP

We deploy Claude Managed Agents via MCP into your S/4HANA and Microsoft Graph landscape. The LLM handles extraction and judgement; deterministic code runs the control plane. Business rules and confidence thresholds decide what auto-updates and what routes to a human. Not demos. Working agents with guardrails.

  • Claude Managed Agents with MCP bridges to S/4HANA, Ariba, SuccessFactors
  • Scoped permissions, confidence thresholds, and human review queues
  • Agent roles modelled in BPMN with escalation paths and audit trails
  • Production monitoring, exception handling, and continuous tuning

Clean Core Engineering

Every process model, automation, and integration is engineered to SAP's Clean Core standards. Extensibility without technical debt.

  • BTP-native extensibility
  • Rise with SAP aligned
  • Upgrade-safe architecture

Four capabilities.
One outcome:
It runs well.

We deploy business process engineers across your entire SAP lifecycle. Pre-migration. Go-live. Post-cutover. Each capability ships working systems and production-grade AI agents, not slide decks and demos.

001
Process Intelligence Deploy SAP Signavio or Celonis to your landscape and baseline every process using DWR, CTS, and CTE. The result is a diagnostic pattern classification for each process area — a specific intervention type backed by APQC/Hackett benchmarks, not a generic heatmap. Already running Signavio? Our Signavio AMS keeps it healthy with 167+ automated monthly checks.
How we help
  • SAP Signavio or Celonis process mining deployment
  • DWR, CTS, CTE baseline per process area with diagnostic pattern classification
  • Conformance monitoring, KPI dashboards, and value tracking
  • Quantified improvement roadmap with ROI targets
Typical outputs
  • Process baseline with DWR/CTS/CTE scores
  • Diagnostic pattern map per process area
  • Quantified improvement roadmap
  • Conformance dashboards
Explore Process Intelligence
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002
Automation & AI Agents Engineer automations and AI agents on SAP BTP, Build Process Automation, Joule and Claude. Deterministic orchestration, guardrails, human hand-offs, and full audit trails. Clean Core compliant, production-ready. We stay for ongoing monitoring, tuning, and new agent development as your operations evolve.
How we help
  • SAP BTP automation architecture
  • Build Process Automation development
  • Claude Managed Agents with MCP integration to S/4HANA
  • Joule & agentic AI design with scoped permissions and confidence thresholds
Typical outputs
  • BTP automation backlog
  • Clean Core compliant builds
  • Deployed workflows and agents
  • Closed-loop monitoring
Explore Automation
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003
Adoption & Change Drive user adoption with SAP WalkMe, structured hypercare, and change champion networks. Your S/4 investment only pays off when people use it. We involve your people from day one, not just at go-live.
How we help
  • SAP WalkMe implementation and adoption dashboards
  • Post-go-live hypercare and stabilisation
  • Change champion networks and early employee involvement
  • Knowledge transfer by doing — skills that compound without us
Typical outputs
  • WalkMe guides & workflows
  • Adoption dashboards
  • Change champion playbooks
  • Certified internal teams
Explore Adoption & Change
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Research Report

Process Mining in S/4HANA Hypercare

Case studies from industry leaders on maximising value during the critical hypercare phase.

Download Report
004
Enterprise Architecture Deploy SAP LeanIX for application portfolio visibility, then layer Portfolio Process Mining on top: DWR, CTS, and CTE per application. Investment decisions driven by process evidence, not politics.
How we help
  • SAP LeanIX deployment & configuration
  • Portfolio Process Mining overlay (DWR, CTS, CTE per application)
  • Transformation roadmap alignment and dependency mapping
Typical outputs
  • Enterprise architecture baseline
  • Process-evidence portfolio map
  • Investment prioritisation matrix
  • Transformation dependency maps
Explore Enterprise Architecture
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Explore all capabilities
Signavio AMS

Already running Signavio? Keep it healthy.

167+ automated tests, monthly health reports, and continuous remediation for enterprise process teams.

Learn more

Our Methodology

One language for the
entire C-Suite.

Three metrics turn process mining from a one-off project into a repeatable investment discipline. Every executive gets the same data, framed for their decision.

CFO
"What does this cost us?"
Cost to Serve
COO
"Why does this take so long?"
Cycle Time Efficiency
CIO
"Why aren't they using it?"
Digital Work Ratio
CEO
"Where should we invest?"
All three, portfolio view
See the full methodology

What Our Team Has Delivered

The team helped us consolidate 800+ process models and achieve 112 active SAP Signavio licences in just 8 months. The ROI has been transformational for how we operate.

Head of Process Excellence Major Australian Resources Company*
SAP Signavio process mining for resources and mining industry

The team's deep SAP Signavio expertise and pragmatic approach delivered $285K in annual savings within our first value sprint. They understand enterprise complexity.

Director of Business Transformation ASX-Listed Energy Company*
SAP process transformation for energy and utilities sector

Finally, a partner who delivers what they promise. Their work on our BPM rationalisation saved us $367K in run-rate costs within the first year.

Chief Operating Officer Financial Services Institution*
SAP business process engineering for financial services

Research & Insights

Practical knowledge from real enterprise deployments

Featured Report

Process Mining in S/4HANA Hypercare

Case studies and best practices from leading industry organisations on maximising value during the critical hypercare phase.

Download Report
Research Paper

Portfolio Process Mining

Three metrics, eight diagnostic patterns, and a framework that gives every C-Suite executive the same language for process investment decisions.

Download Paper
View all research & insights

We bring years of Business Process Engineering
experience across industries.

Resources & Mining

Process truth for extraction-to-export. Real-time visibility into maintenance, procurement, and logistics.

Energy & Utilities

Grid to customer. Process intelligence for regulatory compliance and operational efficiency.

Financial Services

Trade to settlement. Audit-ready processes with real-time conformance monitoring.

Government

Citizen services optimisation. Compliance-driven process excellence for public sector transformation.

How engineers work

Embedded, accountable, and outcome-obsessed

What does a typical engagement look like?

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We start with a 2-week discovery sprint to understand what needs to be built, select the right process intelligence platform for your landscape, and define baseline KPIs. From there, we work in 6-8 week sprints, each one shipping something that runs, with your people involved from day one. Every engagement includes knowledge transfer and change management because we build both systems and capability that work without us.

Which SAP modules do you support?

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We engineer across the SAP landscape: S/4HANA (all modules), SuccessFactors, Ariba, and SAP BTP. SAP Signavio and Celonis are our process intelligence platforms. Signavio for SAP-native process management and modelling; Celonis for enterprise-wide process mining across SAP and non-SAP systems. We deploy the right tool for your landscape.

How do you measure and track ROI?

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Measurable outcomes are embedded from day one. We define baseline KPIs in discovery, set improvement targets tied to business outcomes, and track progress through live dashboards. The same dashboards your executives review. Every sprint delivers against defined value targets, so you can see ROI accumulate, not just hope for it at the end.

What industries do you specialise in?

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We focus on SAP-heavy industries: Resources & Mining, Energy & Utilities, Financial Services, and Government. These are complex, regulated environments where transformations and process excellence aren't optional, and where SAP runs the core business.

Where are you based?

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We're headquartered in Perth with resources available Australia-wide. We work with clients across the country and can support both on-site and remote delivery models. For intensive discovery phases, we typically prefer to be on-site with your team.

Our team's track record

in numbers.

Results delivered by our engineers ↓

$10.7M Pipeline benefits (3 years)
214% 3-Year ROI modelled
~5000 Process models consolidated
377+ SAP Signavio practitioners trained
6+ Industries served

*Results achieved by our team members at prior engagements before forming Impira.

Ready to deploy engineers?

No pitch decks. No sales calls. Just a conversation with an engineer about what you need built.

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